Warranty & Customer Support

We stand behind our gear

We build accessories for the demands of powersports use, and we are here to help when something goes wrong. Our limited lifetime warranty covers manufacturing defects, and our mirror accident coverage provides help after qualifying impacts, collisions, and rollovers.

Limited lifetime warranty

Defect coverage for the product's useful service life. Mirrors include a five-year minimum for manufacturing defects. Normal wear is excluded.

Warranty details

Mirror accident coverage

Qualifying accidental impacts, collisions and rollovers are covered during the mirror's useful service life, even when the accident was your fault. Glass included.

Accident coverage

Shipping included on claims

Standard shipping is included for covered claims within the 50 U.S. states and Washington, D.C. If we need it back, we send a prepaid label.

Shipping details

Limited lifetime warranty

ATV TEK and UTV TEK branded powersports accessories are covered against defects in materials and workmanship from the original purchase date through the product's useful service life. Coverage includes soft goods, molded and metal parts, and the components supplied with the product.

Manufacturing defects in mirror glass, reflective surfaces, housings, arms, clamps, adjustment mechanisms, mounting hardware, fabric, stitching, zippers, straps, buckles, finishes, and coatings are covered. Normal wear is excluded as explained below.

Minimum defect coverage for mirrors

For ATV TEK and UTV TEK mirrors, coverage for defects in materials and workmanship lasts for five years from the original purchase date or the product's useful service life, whichever is longer. Repair or replacement does not restart the five-year period. This minimum applies to manufacturing defects; mirror accident coverage follows the separate terms below.

Product life and normal wear

Our products are built for demanding use, but they are not indestructible. Useful service life is the period during which a product can reasonably be expected to perform its intended function under normal use and proper care, considering its materials, condition, use, and ordinary wear.

Age alone does not end coverage. A covered defect is not, by itself, evidence that the product has reached the end of its useful service life. Normal wear and deterioration are not covered, but a manufacturing defect remains covered even in a component that normally experiences wear.

Mirror accident coverage

If an ATV TEK or UTV TEK mirror is damaged by an unintentional impact, collision, or rollover during its useful service life, we will provide the parts needed to restore it to working condition at no charge. This includes damaged glass, housings, arms, clamps, and supplied mounting hardware, even when the accident was your fault.

We assess the mirror's useful service life based on its condition immediately before the accident. A covered accident, including complete breakage, does not by itself end coverage. The remedies below apply when parts alone cannot solve the problem.

How we resolve covered claims

For covered defects and mirror accident claims, we will provide replacement parts, repair the affected product, or replace it at no charge. We select the appropriate remedy to restore its intended function, including replacement of an affected mirror when repair is not a suitable solution.

If original parts or the model are unavailable, we will provide suitable replacement parts or a functionally comparable product. If we cannot provide an appropriate repair or replacement, we will refund the original purchase price of the affected product.

Coverage limits

The defect warranty does not cover damage caused by accidents, improper installation, misuse, neglect, or modifications. These exclusions apply to the damage caused by those circumstances and do not cancel coverage for an unrelated manufacturing defect.

Qualifying mirror accidents are covered under Mirror accident coverage even though they are excluded from the defect warranty. Mirror accident coverage excludes normal wear, cosmetic damage that does not affect function, loss, theft, deliberate damage, and fraudulent claims. Customer fault alone does not exclude a qualifying accident.

Shipping

Covered defect and mirror accident claims include standard shipping within the 50 U.S. states and Washington, D.C., for replacement parts, replacement products, and repaired products. If we require a return, we provide a prepaid label.

Contact us for other destinations or expedited service. Courtesy assistance outside coverage may involve shipping or other charges, which we explain before you proceed. Please contact us before sending a product back.

How to get help

No advance product registration is required. You can contact us directly whether you purchased from us, bought through a retailer, or received the product as a gift. Please send:

  • The product name or a photo identifying the product.
  • Clear photos of the affected product or part.
  • A brief description of the problem and what happened.
  • Your order number, receipt, or other purchase information, if available.
customerservice@atv-tek.com

1350 W 3350 S, Ogden, UT 84401

Start a claim

We may request reasonable information to verify your product, purchase, and claim. If your receipt is missing, contact us about an order lookup, retailer confirmation, gift receipt, or other reasonable proof. We generally begin with photos and request a return when inspection is needed.

Help beyond coverage

Have a worn part or an issue outside coverage? Reach out anyway. We often help with parts at little or no cost, repair assistance, or an offer on a replacement product.

Courtesy help is reviewed case by case, considering the circumstances, product condition, and available parts. Free parts or replacements outside coverage are not guaranteed. We may decline fraudulent requests or deliberate damage. Courtesy decisions do not reduce your rights under the defect warranty or mirror accident coverage.

Website returns

Orders placed through atv-tek.com may be returned within 30 days of purchase for a full refund or exchange. Start your return online with your email or zip code and your order number. Need help? Contact our team. This return policy is separate from warranty service.